Program

Friday , June 21

MANAGING VS. LEADING—KNOW THE DIFFERENCE

  • Designed with your growth in mind, this session aims to provide you with valuable insights and practical tools that can be directly applied in your practice. We’ll begin by introducing the fundamental concepts of leadership and management where you'll gain a clear understanding of the nuances between them—enabling you to lead your team effectively and drive results. We will also delve into crucial topics such as optimizing organization workflows and getting organized as an office manager. We understand the importance of structure in your role, so we'll provide you with invaluable techniques for effectively structuring your days, weeks, and months. These strategies have been proven to enhance productivity and ensure smoother operations within practices like yours.

  • Upon completion of this session, you should be able to:

    • Intentionally block schedules and calendarize activities for enhanced productivity.

    • Optimize your time management skills effectively.

    • Elevate your leadership capabilities within the office environment.

  • Geri Gottlieb and Kate Reid

    Lecture, up to 3 hours of CE

    Practice Management and Human relations; AGD Subject Code 550

THE ESSENTIAL HUMAN RESOURCES WORKSHOP

  • This program is a must-attend for all office managers, regardless of whether you are directly responsible for HR tasks. During this workshop, we will discuss the basics of HR and explore its significance in creating a successful and legally compliant workplace. We will cover various aspects, including the importance of proper documentation and the types of documents required. Additionally, we will provide you with an onboarding paperwork package that includes all the essential documents needed for new hires. Whether you prefer paper or digital formats, we will guide you on how to efficiently organize and manage these important records. Not only will this workshop equip you with valuable insights into HR practices, but it will also empower you to better support your doctors and ensure a smooth workflow within your office. By attending this program, you'll gain knowledge that can be immediately implemented to enhance efficiency and compliance.

  • Upon completion of this session, you should be able to:

    • Identify essential documents required for maintaining compliance.

    • Learn how to organize and manage documentation, whether it be in paper or digital format.

    • Outline the key elements of onboarding paperwork for new hires.

  • Kim Bates and Kate Reid

    Lecture, up to 2.0 hours of CE

    Practice Management and Human relations; AGD Subject Code 550

Saturday, June 22

DEMYSTIFYING FINANCIAL PERFORMANCE MEASURES & KPIS

  • As a dedicated dental professional, you know that continuous improvement is at the heart of a successful practice. That’s why we’ve created this interactive session where we'll explore the world of Key Performance Indicators (KPIs) and other important terminologies commonly encountered by dental teams. KPIs are powerful quantifiable measures used to evaluate the success and performance of a business or team. Understanding these metrics is crucial for effectively managing and growing any practice. One of the highlights of the course is a detailed case study using Dental Intel, where we will demonstrate how different measures influence each other and ultimately contribute to achieving your practice's goals. You will also learn about the important connections between practice management software and your Profit & Loss (P&L) balance sheet.

  • Upon completion of this session, you should be able to:

    • Gain a deeper understanding of how KPIs can drive growth, profitability, and ultimately take your practice to new heights.

    • Learn why you should track your practice's growth, profitability, and patient satisfaction.

  • Geri Gottlieb & Kate Reid

    Lecture, up to 2.0 hours of CE

    Practice Management and Human relations; AGD Subject Code 550

WRAP UP SESSION—TYING IT ALL TOGETHER

  • To ensure that you leave this program equipped with practical knowledge and hands-on applications, we have planned an engaging wrap-up session. During this session, we will consolidate all the learnings from the past few days and connect the dots to create a comprehensive understanding of how these concepts intertwine. It will be an interactive session where you can actively participate and ask any questions you may have. By the end of this wrap-up session, you will have a clear roadmap on how to apply these concepts in your day-to-day work. We want to empower you with the tools necessary to excel in your role and drive success within your organization.

  • Upon completion of this session, you should be able to:

    • Grasp the concepts more effectively while honing your skills.

    • Confidently implement these strategies effectively in your day-to-day operations, starting Monday!

  • Geri Gottlieb & Kate Reid

    Lecture, up to 1.75 hours of CE

    Practice Management and Human relations; AGD Subject Code 550